Store Policies
ABOUT:
Zam Barrett Dialogue is a company committed to the production of clothing and accessories for men and women purely through artisanal methods and processes as opposed to industrialized and mass production techniques.
We are committed to the production, perseverance and promotion of Artisanal Fashion, specifically in the United States but also across the World
All Zam Barrett garments and accessories are made in the United States at Zfactorie, our production division. This labor of love is done by a skilled team of artisans and designers working to provide our clients with the best products we can produce using predominantly natural materials such as silk, cotton, wool, linen and some of the finest leathers we can source.
ZSPACE ZFACTORIE - Physical store
Our physical store located in Brooklyn New York at:
438 Wilson Avenue, Brooklyn NY. 11221
We encourage all our customers who are based in NYC, along with clients travelling through NYC to visit our physical store as it allows for the best shopping experience of our brand and its products. There is always products in store that are not available online and our specifically trained customer care personnel in the store will always be available to give you the best Zam Barrett shopping experience
ZFACTORIE ONLINE STORE
The Zfactorie web store was created to serve several purposes:
1. To serve the purchasing needs of clients in cities worldwide where there is no physical retail stores carrying products from our brand or where store sizing places the customer outside of the range of what is available.
2. To provide a singular location where all that products and services we have to offer can be understood, appreciated and accessed by our clients
SERVICES:
Made to order Leather outerwear
Zam Barrett Dialogue offers select made to order service for Leather shirts, Jackets and Coats. We offer three to four styles each season. Please inquire with us to see what styles of available for special order and how to proceed
We offer basic alterations services such as hemming of pants, slight adjustments of waist( to smaller sizing), shortening of Jacket/ Coat sleeves, for customers who purchase items through our webstore. Please note that items that are altered to customer specification CANNOT be returned, so we request that you are certain about the adjustment before you order. For further inquiries and alteration request, please email: Zfactorie@zambarrett.com
SHIPPING.
Please allow five to seven business days after the purchase of your order directly thorough our website for your order to be shipped. For custom orders and special request, shipping times may vary based on the type of custom order and nature of the request. Also, please note that during the holiday season where there is a high level of purchases etc, there may be slight delay in shipping time.
All orders shipped in the US are shipped USPS two-day priority with tracking. All orders above $150 USD in the continental United States will be granted free shipping
International orders are shipped via USPS Priority Mail with the shipping costs calculated based on the estimated weight of the package and the USPS costs based on the respective country to which the item is to be shipped.
International orders above $350 USD will be granted free shipping
We are not responsible for custom duties, taxes or any additional cost of shipment that may be charged by countries based on their respective laws. For any special request for carriers or shipping, please contact Zam Barrett Dialogue directly via email at: dashon@zambarrett.com or give us a call at: +718 284 2076
PAYMENT:
We Currently accept all major credit cards processed via Shopify payments through our webshop, we accept PayPal and now offer installment options through shopify payments
SALES TAX:
Sales tax is charged only to the residents of the state of New York.
REFUNDS & EXCHANGES:
All items bought at full price can be returned for a full refund minus the shipping costs, providing the item is returned unused, with all tags and original packaging. In this case a notice must be made to Zfactorie within seven days of receiving the item. All items bought at 50% off may be exchanged for an (1) item of similar value or be returned for store credit providing the items are unused with all original tags and packaging attached. We reserve the right to refuse return of an item, if the item under examination upon return has been damaged or sent back in any condition making it unfit for restocking. Any item listed as final sale (60% off and higher) is as stated and is not returnable or refundable. Return shipping costs is solely the responsibility of the customer and cannot be refunded. Store credit cannot be combined with sale offers of 40% off and above.
SITE SECURITY AND CONFIDENTIALITY:
All information presented to us on this site is considered confidential and is handled with the strictest of care and at no time will be used for any public marketing purposes or any other purpose other than the purchase of goods by the client, so please shop with confidence.
COMPANY CONTACT INFORMATION:
Zam Barrett Dialogue/ Zfactorie
438 Wilson Avenue.
Brooklyn, NY 11221 USA
Telephone: office: 718-4842494 / Cell: 6464653847
General Inquiries: dialogue@zambarrett.com
Web Store Inquiries: zfactorie@zambarrett.com,