Store Policies

ABOUT

Zam Barrett Dialogue is a company committed to the production of clothing and accessories for men and women purely through artisanal methods and processes as opposed to industrialized and mass production techniques.

All Zam Barrett garments and accessories are made in the United States at Zfactorie, our production division. This labor of love is done by a skilled team of artisans and designers working to provide our clients with the best products we can produce using predominantly natural materials such as silk, cotton, wool, linen and some of the finest leathers we can source.

The Zfactorie web store was created to serve clients in cities worldwide where there is no physical retail stores carrying products from our brand. and to provide a singular location where all that we have to offer can be viewed, understood, appreciated and purchased by our clients

SHIPPING.

Please allow three to five business days after the purchase of your order directly thorough our website for your order to be shipped. For custom orders and special request, shipping times may vary based on the type of custom order and nature of the request. Also, please note that during the holiday season where there is a high level of purchases etc, there may be slight delay in shipping time.

All orders shipped in the US are shipped USPS two day priority with tracking.
International orders are shipped via USPS Priority Mail with the shipping costs calculated based on the estimated weight of the package and the USPS costs based on the respective country to which the item is to be shipped. We are not responsible for custom duties, taxes or any additional cost of shipment that may be charged by countries based on their respective laws. For any special request for carriers or shipping, please contact Zam Barrett Dialogue directly via email at:  dialogue@zambarrett.com or give us a call at: +718 576 3031


PAYMENT

At the moment, we accept payment via PayPal only, with all credit card payment processed through PayPal.


SALES TAX

Sales tax is charged only to the residents of the state of New York.


REFUNDS & EXCHANGES

All items bought at full price can be returned for a full refund minus the shipping costs, providing the item is returned unused, with all tags and original packaging. In this case a notice must be made to Zfactorie within seven days of receiving the item. All items bought at 50% off may be exchanged for an (1) item of similar value or be returned for store credit providing the items are unused with all original tags and packaging attached.  We reserve the right to refuse return of an item, if the item under examination upon return has been damaged or sent back in any condition making it unfit for restocking.  Any item listed as final sale (60% off and higher) is as stated and is not returnable or refundable. Return shipping costs is solely the responsibility of the customer and cannot be refunded. Store credit cannot be combined with sale offers of 40% off and above.


SITE SECURITY AND CONFIDENTIALITY

All information presented to us on this site is considered confidential and is handled with the strictest of care and at no time will be used for any public marketing purposes or any other purpose other than the purchase of goods by the client, so please shop with confidence.


COMPANY CONTACT INFORMATION

Zam Barrett Dialogue/ Zfactorie
132 32nd Street  Suite 112
Brooklyn, NY  11232. USA

Telephone : 718  576  3031

General Inquiries: dialogue@zambarrett.com

Web Store Inquiries: zfactorie.shop@zambarrett.com
           

 

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